Policy/Manual

Child Support Program Basics

  • Introduction
  • CSS Program Overview
  • The Child Support Services Application (Dss-4451)
  • Provision of CSS Services
  • Application Fee for CSS Services
  • Annual Fee for CSS Services
  • Agency/Custodial Parent Communication
  • Time Frames for Case Processing
  • Incentives
  • CSS Information Available to The General Public

System Overview

  • Introduction
  • Acts Application Overview
  • Participants/Cases/Caseworkers

Intake/Case Assignment

  • Introduction
  • Intake/Case Assignment Overview
  • The Intake Interview
  • CSS Participant And Case Identification Numbers
  • Case Assignment to Processing Status
  • Case Assignment to Processing Unit
  • Case Assignment to A CSS Caseworker
  • Online Case Referral/Reassignment

Non-Public Assistance Case/AOC Order Initiation

  • Introduction
  • Case Initiation Overview
  • Special Case Initiation Situations
  • NPA (Non-Public Assistance) Case Initiation
  • AOC Order Initiation

Public Assistance Cases

  • Introduction
  • Work First Family Assistance (WFFA) Cases
  • Medicaid (MAO) Cases
  • Foster Care (IV-E & SFHF) Cases
  • Public Assistance (Pa) Case Referrals/Creation
  • EIS/Acts Interface
  • EIS Triggers

Locate

  • Introduction
  • Locate Overview
  • State Parent Locator Service (SPLS)
  • Expanded Federal Parent Locator Service (EFPLS)
  • State Services Portal (SSP)
  • Federal Case Registry (FCR)
  • NC New Hire Directory (NHD)
  • Other Automated Locate Sources
  • Automated Locate Activities
  • Manual Locate Sources
  • Manual Locate Activities
  • Unsuccessful Locate Activities
  • Quick Locate Activities

Paternity

  • Introduction
  • Paternity Establishment Basics
  • Paternity Establishment Procedures
  • Voluntary Methods of Establishing Paternity
  • Judicial Methods of Establishing Paternity
  • Paternity Testing
  • Paternity Disestablishment

Support Establishment

  • Introduction
  • Establishment Overview, Definitions, & Concepts
  • Obligation Calculation
  • Methods/Process for Establishing A Support Obligation
  • Medical Support Establishment
  • Court-Related Establishment Activities
  • Court Order Basics

Case Management

  • Case Management Policy

Review and Adjustment

  • Introduction
  • Review and Adjustment Policy
  • Review and Adjustment Procedures

Collections/Receipting/Posting

  • Introduction
  • North Carolina Child Support Centralized Collections Operation
  • Electronic Funds Transfer (EFT)
  • Automatic Bank Drafts for Noncustodial Parents
  • Credit Card Payments
  • Direct Deposits for Custodial Parents
  • NCKIDSCARD (Debit Card) Program for Custodial Parents
  • Intercept Collections
  • Direct Posting by The CSS Collections Unit

Distribution/Disbursement

  • Introduction
  • Distribution & Deficit Reduction Act Of 2005 (DRA)
  • Distribution - Welfare Reform (PRWORA)
  • Financial Accounts and Subaccounts
  • How the Acts Accounting System Works
  • Charging Process Used by Acts
  • Rules of Distribution Used By Acts
  • Other Distribution/Disbursement Information

Enforcement

  • Introduction
  • Enforcement Overview
  • Bankruptcy
  • Billing
  • Bonds
  • Change of Venue
  • Consumer Credit Reporting (Trade Line/Credit Bureau Reporting)
  • Estates Collection
  • Federal Criminal Prosecution (Project Save Our Children)
  • Financial Institution Data Match (FIDM)/Securing Assets From Financial Institutions
  • Income Withholding
  • Income Withholding & Other Situations
  • Insurance Settlement Liens
  • License Revocation/Suspension/Reinstatement
  • Liens
  • Medical Support Enforcement
  • Passport Denial/Reinstatement
  • Service of Process (Enforcement)
  • Show Cause Proceedings
  • Sum-Certain Judgments
  • Tax Intercept
  • Thrift Savings Plan Garnishment
  • Unclaimed Property
  • Uniform Fraudulent Transfer Act
  • Other Enforcement Remedies
  • Additional Enforcement Information

Administrative Appeals

  • Introduction
  • Federal or State Tax Intercept (OFFSET) Appeals
  • Consumer Credit Reporting Appeals
  • Distribution Appeals

Intergovernmental

  • Introduction
  • Intergovernmental & Definitions and Overview
  • Full Faith and Credit for Child Support Orders Act (FFCCSOA)
  • Uniform Interstate Family Support Act (UIFSA)
  • Central Registry
  • Intergovernmental Case Monitoring Time Frames
  • Intergovernmental Case Processing
  • Intergovernmental Paternity Establishment
  • Intergovernmental Support Establishment
  • Intergovernmental Enforcement
  • Registration of Orders
  • Intergovernmental Review and Adjustment
  • International Case Processing
  • CSENET (Child Support Enforcement Network)

Military Policy/Procedures

  • Introduction
  • Military - Overview
  • Military - Locate Policy/Procedures
  • Military - Paternity Establishment Policy/Procedures
  • Military - Support Establishment Policy/Procedures
  • Military - Enforcement Policy/Procedures

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