Energy Programs Manual

EP – 100 Energy Programs

  • 100.01 General Information

EP – 110 Definitions

EP – 115 Disclosure of Information

  • 115.01 Disclosure of Information
  • 115.02 Inquiries

EP – 120 Contracting and Vendor Agreements

  • 120.01 Introduction
  • 120.02 General Policies and Definitions
  • 120.03 Types of Agreements
  • 120.04 Subcontracting the Application-Taking Process

EP – 125 Retention

  • 125.01 Case Record
  • 125.02 Schedule for Record Retention

EP – 135 Appeals and Hearing Process

  • 135.01 Notice
  • 135.02 Hearings Process
  • 135.03 Responsible County If Applicant Moves

EP – 140 Overpayments and Fraud

  • 140.01 Overpayments
  • 140.02 Suspected Fraud

EP – 150 Household Composition

EP – 175 United States Citizenship

  • 175.01 What Is the Citizenship Requirement?
  • 175.02 Who Is A United States Citizen?
  • 175.03 How Do You Verify and Document United States Citizenship?
  • 175.04 How Do You Verify and Document Eligibility Under the Trafficking Victims Protection Act of 2000?
  • 175.05 How Do You Determine the Correct Alien Eligibility Status?
  • 175.06 How Do You Verify Alien Status?
  • 175.07 How Do You Validate Alien Documents of Eligible Aliens?
  • 175.08 Documentation
  • 175.09 Requirement to Report Illegal Aliens In the United States

EP – 200 Energy Programs Outreach Plan

  • 200.01 Requirements
  • 200.02 Outreach Guidelines
  • 200.03 Application Guidelines
  • 200.04 Outreach Plan
  • 200.05 Due Dates for Plan Submittal and Approval
  • 200.06 Special Instructions for Counties with State-Recognized Indian Tribes
  • 200.07 Potential Services Provided by Other Local Agencies and Volunteers
  • 200.08 Outreach Efforts
  • 200.09 Other Services
  • 200.10 Monitoring

EP – 300 Low Income Energy Assistance Program (LIEAP)

  • 300.01 Low Income Energy Assistance Program (LIEAP)
  • 300.02 Application Requirement
  • 300.03 Dma-5093, Application Log
  • 300.04 Application Procedures
  • 300.05 Special Provisions for Waiving the Office Interview
  • 300.06 Action to Take When an Energy Programs Application (Dss-8178) Is Completed by the County
  • 300.07 Eligibility Criteria
  • 300.08 Vulnerability
  • 300.09 Income
  • 300.10 Households with an Ineligible Alien
  • 300.11 Resources
  • 300.12 Benefit Determination and Method of Payment
  • 300.13 Payments for Deceased, Incarcerated, Or Institutionalized Payees

EP – 400 Crisis Intervention Program

  • 400.01 General Information
  • 400.02 Funding
  • 400.03 Application Requirement
  • 400.04 Benefit Levels and Methods of Payments
  • 400.05 Records and Reports
  • 400.06 Other Services

EP – 500 Duke Energy Progress Company’s Energy Neighbor

  • 500.01 General Information
  • 500.02 Eligibility Requirements
  • 500.03 Vendor Agreement (See Section 120 On Contracting and Vendor Agreements)
  • 500.04 Application Process
  • 500.05 Crisis Determination and Documentation
  • 500.06 Benefit Levels and Limitations
  • 500.07 Method of Payment
  • 500.08 Other Services

EP – 520 Piedmont Natural Gas (PNG) Company's Share the Warmth

  • 520.01 General Information
  • 520.02 Eligibility Requirements
  • 520.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
  • 520.04 Application Process
  • 520.05 Crisis Determination and Documentation
  • 520.06 Benefit Levels and Limitations
  • 520.07 Method of Payment
  • 520.08 Other Services

EP – 540 Wake Electric Round-Up Program

  • 540.01 General Information
  • 540.02 Eligibility Requirements
  • 540.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
  • 540.04 Application Process
  • 540.05 Crisis Determination and Documentation
  • 540.06 Benefit Levels and Limitations
  • 540.07 Method of Payment
  • 540.08 Other Services

EP – 560 Haywood Electric Company’s Helping Each Member Cope Program

  • 560.02 Eligibility Requirements
  • 560.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
  • 560.04 Application Process
  • 560.05 Crisis Determination and Documentation
  • 560.06 Benefit Levels and Limitations
  • 560.07 Method of Payment
  • 560.08 Other Services

EP - 580 Weatherization (WX) and Heating and Air Repair and Replacement Program (HARRP)