EPICS Manual

100 Administration County Detail

  • This Chapter
  • Administration Menu

101 Getting Started

  • This Chapter
  • Accessing EPICS
  • Main Menu
  • Exiting EPICS

102 Referrals

  • This chapter provides instructions and Information for:
  • Referral Menu
  • Add a New Referral
  • Referral List
  • Referral Detail
  • Notepad
  • Utilizing F4
  • Name Search

103 Claims

  • This chapter provides instructions and information for:
  • Claims Menu
  • Claim Detail
  • Debtor Detail
  • Debtor Summary
  • TOP Process (Food and Nutrition Services Only)
  • DOR Process (Food and Nutrition Services, Medicaid, and Work First)
  • Maintain Client
  • Repayment Approach
  • EPICS History by Case Head
  • EPICS History by Debtor
  • Utilizing F4
  • Name Search

104 Collections

  • This chapter provides instructions and information for:
  • Collections Menu
  • Payments
  • Payment/Adjustments
  • Payment History by Referral
  • Payment History by Individual
  • NC Debt Setoff Pending Intercepts
  • TOP Payment Online Posting/Correction/Refund/Reversal (State Level Access Only)
  • Utilizing F4
  • Name Search
  • EIS Recoupment Process
  • FSIS Recoupment Process

105 Disqualifications

  • This chapter provides instructions and information for:
  • Overview & Food and Nutrition Services & TANF Only
  • Utilizing F4
  • Name Search

106 Case Maintenance

  • This chapter provides instructions and information for:
  • Maintenance Menu
  • County Transfer
  • Case Reassignment
  • Caseload Reassignment
  • Utilizing F4

1900 Glossary

2000 Appendix A: Referral Codes

2100 Appendix B: Claims Codes

2200 Appendix C: Payment Codes

2300 Appendix D: Disqualification Codes

2400 Appendix E: Case Maintenance Codes

2500 Appendix F: Reports

2600 Appendix G: Frequently Asked Questions