| 001 – Work First Preface & Philosophy | Manual | pdf | 138 KB | | manual | pdf |
| 002 – Non Discrimination Policy And Grievance Procedures | Manual | pdf | 43 KB | | manual | pdf |
| 003 – The Planning Process For Work First | Manual | pdf | 74 KB | | manual | pdf |
| 102 – Short-Term Services And Benefits | Manual | pdf | 174 KB | | manual | pdf |
| 104A – Individual Criminal Violations | Manual | pdf | 203 KB | | manual | pdf |
| 104B – Substance Use/Mental Health Initiative | Manual | pdf | 572 KB | | manual | pdf |
| 105 – Federal And State Time Limits | Manual | pdf | 353 KB | | manual | pdf |
| 106 – Family CAP | Manual | pdf | 42 KB | | manual | pdf |
| 108 – State/County Residence Rule | Manual | pdf | 110 KB | | manual | pdf |
| 109 – Age Rule For Children | Manual | pdf | 34 KB | | manual | pdf |
| 110 – Social Security Number Requirement | Manual | pdf | 51 KB | | manual | pdf |
| 112 – Kinship And Living With Requirements | Manual | pdf | 149 KB | | manual | pdf |
| 115 – Resources | Manual | pdf | 60 KB | | manual | pdf |
| 118 – Work Requirements And Services | Manual | pdf | 617 KB | | manual | pdf |
| 119 – Work First Benefits | Manual | pdf | 160 KB | | manual | pdf |
| 203 – Administrative Reopen/Reapplication | Manual | pdf | 40 KB | | manual | pdf |
| 202 – Changes in Situation and County of Residence | Manual | pdf | 115 KB | | manual | pdf |
| 205 – Payment Rules And Benefit Issuance | Manual | pdf | 275 KB | | manual | pdf |
| 263 – Financial Responsibility: Part II – Underpayments | Manual | pdf | 61 KB | | manual | pdf |
| 263 – Financial Responsibility: Part I – Overpayments | Manual | pdf | 341 KB | | manual | pdf |
| 264 – Notice And Hearings Process | Manual | pdf | 103 KB | | manual | pdf |
| 263 – Financial Responsibility: Part III – Reconciliation | Manual | pdf | 113 KB | | manual | pdf |
| 111 – Citizenship/Immigrant Requirement | Manual | pdf | 120 KB | | manual | pdf |
| AL-18-2002: Social Security Cost-of-Living Increase for 2003 | Administrative Letter | pdf | 67 KB | | administrative-letter | pdf |
| AL-12-2002: Spending Local Work First Block Grant Funds for Child Care | Administrative Letter | pdf | 11 KB | | administrative-letter | pdf |
| AL-09-2002: New Process for Calculating Participation Rates | Administrative Letter | pdf | 68 KB | | administrative-letter | pdf |
| AL-08-2002: New Validation Process for EPICS Referrals | Administrative Letter | pdf | 71 KB | | administrative-letter | pdf |
| AL-05-2002: Counting Months of TANF From Other States | Administrative Letter | pdf | 61 KB | | administrative-letter | pdf |
| AL-04-2002: ADDENDUM 3: Security of Internal Revenue Service (FRR) and Social Security Administration Information (BEER) | Administrative Letter | pdf | 36 KB | | administrative-letter | pdf |
| AL-04-2002: Security of Internal Revenue Service and Social Security Administration Information | Administrative Letter | pdf | 34 KB | | administrative-letter | pdf |
| AL-02-2002: Policy for Mecklenburg County Managed Care Education And Enrollment | Administrative Letter | pdf | 192 KB | | administrative-letter | pdf |
| AL-01-2002: Social Security Cost-of-Living Increase for 2002 | Administrative Letter | pdf | 66 KB | | administrative-letter | pdf |
| AL-08-2003: Social Security Cost-of-Living Increase for 2004 | Administrative Letter | pdf | 97 KB | | administrative-letter | pdf |
| AL-07-2003: New Procedures for Changes to Claim Amounts and Balances in EPICS | Administrative Letter | pdf | 137 KB | | administrative-letter | pdf |
| AL-06-2003: Immigrant Access to Benefits | Administrative Letter | pdf | 97 KB | | administrative-letter | pdf |
| AL-06-2003: Attachment 1 | Administrative Letter | pdf | 12 KB | | administrative-letter | pdf |
| AL-06-2003: Attachment 2 | Administrative Letter | pdf | 11 KB | | administrative-letter | pdf |
| AL-06-2004: Social Security Cost-of-Living Increase for 2005 (COLA) | Administrative Letter | pdf | 73 KB | | administrative-letter | pdf |
| AL-04-2004: Use of Social Security Numbers | Administrative Letter | pdf | 80 KB | | administrative-letter | pdf |
| AL-09-2005: Work First Procedures for Hurricane Evacuees | Administrative Letter | pdf | 79 KB | | administrative-letter | pdf |
| AL-09-2005: Attachment 1 | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-08-2005: 2005 Family Support and Child Welfare Legislative Changes | Administrative Letter | pdf | 80 KB | | administrative-letter | pdf |
| AL-08-2005: Attachment 1 | Administrative Letter | pdf | 118 KB | | administrative-letter | pdf |
| AL-04-2005: Revisions to Structured Decision Making Tools | Administrative Letter | pdf | 74 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 1 | Administrative Letter | pdf | 114 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 2 | Administrative Letter | pdf | 151 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 3 | Administrative Letter | pdf | 97 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 4 | Administrative Letter | pdf | 176 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 5 | Administrative Letter | pdf | 168 KB | | administrative-letter | pdf |
| AL-04-2005: Attachment 6 | Administrative Letter | pdf | 147 KB | | administrative-letter | pdf |
| AL-03-2005: Attention: Work First Administrators, Program Managers, and Supervisors | Administrative Letter | pdf | 79 KB | | administrative-letter | pdf |
| AL-02-2005: Work First Procedures for Hurricane Katrina Victims | Administrative Letter | pdf | 71 KB | | administrative-letter | pdf |
| AL-01-2005: Sanction Policy | Administrative Letter | pdf | 77 KB | | administrative-letter | pdf |
| AL-01-2005: Attachment 1 | Administrative Letter | pdf | 13 KB | | administrative-letter | pdf |
| AL-11-2006: Changes to Adoption and Foster Care Policy | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-08-2006: Effect of Medicaid Citizenship Verification on Work First | Administrative Letter | pdf | 67 KB | | administrative-letter | pdf |
| AL-01-2006: Social Security Cost-of-Living Increase for 2006 (COLA) | Administrative Letter | pdf | 68 KB | | administrative-letter | pdf |
| AL-14-2007: Social Security Cost- of-Living Increase for 2008 (COLA) | Administrative Letter | pdf | 67 KB | | administrative-letter | pdf |
| AL-11-2007: Citizenship and Identity Verification for Work First | Administrative Letter | pdf | 117 KB | | administrative-letter | pdf |
| AL-09-2007: Veteran’s Affairs Match | Administrative Letter | pdf | 111 KB | | administrative-letter | pdf |
| AL-08-2007: Use of Minimum Wage For Work Experience | Administrative Letter | pdf | 73 KB | | administrative-letter | pdf |
| AL-05-2007: National Directory of New Hire | Administrative Letter | pdf | 44 KB | | administrative-letter | pdf |
| AL-03-2007: Title IV-B, Title IV-E, And Social Security Disability Insurance (SSDI) Citizenship/Identity Requirements | Administrative Letter | pdf | 114 KB | | administrative-letter | pdf |
| AL-02-2007: Use of Electronic Signatures 2006 | Administrative Letter | pdf | 24 KB | | administrative-letter | pdf |
| AL-05-2008: County of Residence for NC CASAWORKS for Families Participants | Administrative Letter | pdf | 24 KB | | administrative-letter | pdf |
| AL-04-2008: Clarification of Fair Labor Standards Act Calculation Work Experience and Community Service Hours | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-03-2008: Social Security Cost-of-Living Increase for 2009 (COLA) | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-01-2008: Clarification of Use of Benefit Diversion | Administrative Letter | pdf | 32 KB | | administrative-letter | pdf |
| AL-16-2008: Historical Data Entry for Employment Programs Information System (EPIS) | Administrative Letter | pdf | 14 KB | | administrative-letter | pdf |
| AL-15-2008: Funding for Work First Functional Assessments | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-13-2008: Guidance Regarding Immigration Status, Citizenship and Social Security Numbers | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-06-2008: FLSA and Child Support Income; Tax Rebate Check | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-05-2008: Eligibility of Iraqi and Afghan aliens who have been granted special immigrant status for Federal TANF and State Maintenance of Effort (MOE) benefits | Administrative Letter | pdf | 25 KB | | administrative-letter | pdf |
| AL-02-2008: Income of Temporary Census Workers | Administrative Letter | pdf | 82 KB | | administrative-letter | pdf |
| AL-11-2009: Citizenship Documentation | Administrative Letter | pdf | 83 KB | | administrative-letter | pdf |
| AL-10-2009: Child Support Enforcement and Quarterly Reporting | Administrative Letter | pdf | 26 KB | | administrative-letter | pdf |
| AL-09-2009: Workers Compensation Coverage for Work Experience Participants | Administrative Letter | pdf | 18 KB | | administrative-letter | pdf |
| AL-08-2009: Medicaid Card Changes | Administrative Letter | pdf | 18 KB | | administrative-letter | pdf |
| AL-07-2009: Work First Benefits | Administrative Letter | pdf | 62 KB | | administrative-letter | pdf |
| AL-06-2009: Verification of Citizenship | Administrative Letter | pdf | 21 KB | | administrative-letter | pdf |
| AL-05-2009: Use of Minimum Wage | Administrative Letter | pdf | 23 KB | | administrative-letter | pdf |
| AL-03-2009: American Recovery and Reinvestment Act of 2009 | Administrative Letter | pdf | 21 KB | | administrative-letter | pdf |
| AL-02-2009: Good Cause for Two-Parent Families | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-01-2009: Federal Poverty Guidelines | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-11-2009: Addendum – Citizenship Exception Screen | Administrative Letter | pdf | 34 KB | | administrative-letter | pdf |
| AL-11-2010: First Stop Employment Assistance Program | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-10-2010: New Procedures for Releasing Tax Intercepts and Changes to the Debtor Detail Screen | Administrative Letter | pdf | 25 KB | | administrative-letter | pdf |
| AL-08-2010: New Report: Pending WF Applications | Administrative Letter | pdf | 25 KB | | administrative-letter | pdf |
| AL-07-2010: Iraqi and Afghan Special Immigrant Status | Administrative Letter | pdf | 101 KB | | administrative-letter | pdf |
| AL-06-2011: Workers Compensation Insurance Coverage | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-05-2011: Social Security Cost of Living Adjustment (COLA) Increase for 2012 | Administrative Letter | pdf | 19 KB | | administrative-letter | pdf |
| AL-04-2011: Eligibility of Qualified Immigrant Pregnant Women and Children Under Age 19 | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-03-2011: Federal Poverty Guidelines | Administrative Letter | pdf | 33 KB | | administrative-letter | pdf |
| AL-02-2011: Tax Refund Disregards and EITC | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-01-2011: Lifeline/Link-up Self-Certification 2010 | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-07-2013: Social Security, Supplemental Security Income and Veteran’s Benefits Cost of Living Adjustment | Administrative Letter | pdf | 26 KB | | administrative-letter | pdf |
| AL-06-2013: Issuance of Work First Cash Assistance payments in NC FAST | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-05-2013: Termination of the TANF-NDNH | Administrative Letter | pdf | 26 KB | | administrative-letter | pdf |
| AL-04-2013: Reporting National Directory of New Hire Security Incidents | Administrative Letter | pdf | 24 KB | | administrative-letter | pdf |
| AL-03-2013: Electronic Benefit Issuance | Administrative Letter | pdf | 106 KB | | administrative-letter | pdf |
| AL-02-2013: TANF State Plan and NC FAST Policy Implementation | Administrative Letter | pdf | 55 KB | | administrative-letter | pdf |
| AL-01-2013: Federal Poverty Income Guidelines | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-06-2014: Social Security, Supplemental Security Income (SSI) and Veteran’s Benefits (VA) Cost-of-Living Adjustment (COLA) | Administrative Letter | pdf | 129 KB | | administrative-letter | pdf |
| AL-05-2014: Work First Program and Medical Assistance Eligibility | Administrative Letter | pdf | 68 KB | | administrative-letter | pdf |
| AL-04-2014: Workers Compensation Policy Renewal | Administrative Letter | pdf | 12 KB | | administrative-letter | pdf |
| AL-03-2014: Mutual Responsibility Agreement Sanctions for Work First Child Only Cases | Administrative Letter | pdf | 88 KB | | administrative-letter | pdf |
| AL-02-2014: Requests for Replacement of Work First and Refugee Cash Assistance Checks | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-01-2014: Federal Poverty Income Guidelines | Administrative Letter | pdf | 25 KB | | administrative-letter | pdf |
| AL-06-2015: Workers Compensation Policy Renewal | Administrative Letter | pdf | 58 KB | | administrative-letter | pdf |
| AL-05-2015: Work First Program Substance Use Test Results | Administrative Letter | pdf | 121 KB | | administrative-letter | pdf |
| AL-0AL-04-2015: Notices and Forms for Work First Substance Use/Mental Health Initiative | Administrative Letter | pdf | 188 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 01 | Administrative Letter | pdf | 212 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 02 | Administrative Letter | pdf | 156 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 03 | Administrative Letter | pdf | 152 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 04 | Administrative Letter | pdf | 150 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 05 | Administrative Letter | pdf | 196 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 06 | Administrative Letter | pdf | 197 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 07 | Administrative Letter | pdf | 241 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 08 | Administrative Letter | pdf | 170 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 09 | Administrative Letter | pdf | 91 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 10 | Administrative Letter | pdf | 91 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 11 | Administrative Letter | pdf | 206 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 12 | Administrative Letter | pdf | 203 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 13 | Administrative Letter | pdf | 111 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 14 | Administrative Letter | pdf | 185 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 15 | Administrative Letter | pdf | 250 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 16 | Administrative Letter | pdf | 208 KB | | administrative-letter | pdf |
| AL-04-2015: Attachment 17 | Administrative Letter | pdf | 209 KB | | administrative-letter | pdf |
| AL-03-2015: Past Paid Public Assistance and Child Support Referral Process | Administrative Letter | pdf | 74 KB | | administrative-letter | pdf |
| AL-02-2015: Work First Cash Assistance Job Bonus | Administrative Letter | pdf | 123 KB | | administrative-letter | pdf |
| AL-01-2015: Federal Poverty Income Guidelines | Administrative Letter | pdf | 78 KB | | administrative-letter | pdf |
| AL-06-2016: Social Security, Supplemental Security Income and Veteran’s Benefits Cost of Living Adjustment | Administrative Letter | pdf | 135 KB | | administrative-letter | pdf |
| AL-05-2016: Workers Compensation Policy Renewal | Administrative Letter | pdf | 68 KB | | administrative-letter | pdf |
| AL-04-2016: Lifeline Support Program Changes | Administrative Letter | pdf | 100 KB | | administrative-letter | pdf |
| AL-03-2016: Work First Services for Low Income Families and Work First Services Survey for 2015 | Administrative Letter | pdf | 61 KB | | administrative-letter | pdf |
| AL-03-2016: Attachment 1 | Administrative Letter | pdf | 85 KB | | administrative-letter | pdf |
| AL-02-2016: Work First Services for Low Income Families and 2016 Federal Poverty Income Guidelines | Administrative Letter | pdf | 81 KB | | administrative-letter | pdf |
| AL-01-2016: Clarification on the Use of the Work First Family Assistance Application and Review Documentation Workbook and County Developed Forms | Administrative Letter | pdf | 170 KB | | administrative-letter | pdf |
| AL-03-2017: Social Security, Supplemental Security Income and Veteran’s Benefits Cost-of-Living Adjustment | Administrative Letter | pdf | 218 KB | | administrative-letter | pdf |
| AL-02-2017: Work First Services for Low Income Families Survey for State Fiscal Year (SFY) 2017 – 2018 | Administrative Letter | pdf | 69 KB | | administrative-letter | pdf |
| AL-02-2017: Attachment 1 | Administrative Letter | pdf | 80 KB | | administrative-letter | pdf |
| AL-01-2017: Work First Services for Low Income Families and the 2017 Federal Poverty Income Guidelines | Administrative Letter | pdf | 148 KB | | administrative-letter | pdf |
| AL-10-2018: Social Security, Supplemental Security Income and Veteran’s Benefits Cost-of-Living Adjustment (COLA) | Administrative Letter | pdf | 480 KB | | administrative-letter | pdf |
| AL-09-2018: Important: Procedures for Potential Unemployment Insurance Benefit Claims | Administrative Letter | pdf | 126 KB | | administrative-letter | pdf |
| AL-08-2018: Work First Application and Recertification Timeliness Reports | Administrative Letter | pdf | 124 KB | | administrative-letter | pdf |
| AL-07-2018: Second Party Review Checklists for Work First Program | Administrative Letter | pdf | 429 KB | | administrative-letter | pdf |
| AL-07-2018: Attachment 1 | Administrative Letter | pdf | 691 KB | | administrative-letter | pdf |
| AL-07-2018: Attachment 2 | Administrative Letter | pdf | 751 KB | | administrative-letter | pdf |
| AL-07-2018: Attachment 3 | Administrative Letter | pdf | 457 KB | | administrative-letter | pdf |
| AL-06-2018: Work First Drug Testing Vendor Change and Procedural Training IMMEDIATE ATTENTION REQUIRED | Administrative Letter | pdf | 125 KB | | administrative-letter | pdf |
| AL-05-2018: Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2018 – 2019 | Administrative Letter | pdf | 207 KB | | administrative-letter | pdf |
| AL-05-2018: Attachment 1 | Administrative Letter | pdf | 158 KB | | administrative-letter | pdf |
| AL-04-2018: Work First Services for Low Income Families and the 2018 Federal Poverty Income Guidelines – IMMEDIATE ATTENTION | Administrative Letter | pdf | 224 KB | | administrative-letter | pdf |
| AL-03-2018: Important: Systematic Alien Verification for Entitlements (SAVE) Paperless Verification Processing | Administrative Letter | pdf | 154 KB | | administrative-letter | pdf |
| AL-02-2018: TANF Work Participation Reports | Administrative Letter | pdf | 114 KB | | administrative-letter | pdf |
| AL-01-2018: Work First Two-Parent Family Participation Checklist – IMMEDIATE ATTENTION REQUIRED | Administrative Letter | pdf | 163 KB | | administrative-letter | pdf |
| AL-04-2019: 2020 Cost-of-Living-Adjustments (COLA) Mass Change in Social Security Administration (SSA), Supplemental Security Income (SSI) and Veterans Affairs (VA) Payment Amounts | Administrative Letter | pdf | 99 KB | | administrative-letter | pdf |
| AL-03-2019: Corrected National Voter Registration Act (NVRA) Requirements Administrative Letter | Administrative Letter | pdf | 99 KB | | administrative-letter | pdf |
| AL-02-2019: AMENDED- Work First Application and Recertification Timeliness Reports | Administrative Letter | pdf | 81 KB | | administrative-letter | pdf |
| AL-01-2019: 2019 Federal Poverty Income Guidelines | Administrative Letter | pdf | 81 KB | | administrative-letter | pdf |
| EFS-WF-AL-01-2020: Work First Interview Process During a Federal or State Declared Natural Disaster or Emergency | Administrative Letter | pdf | 119 KB | | administrative-letter | pdf |
| EFS-WF-AL-02-2020: Qualified Professional in Substance Abuse Assessment/Treatment and Substance Use Testing Requirement | Administrative Letter | pdf | 114 KB | | administrative-letter | pdf |
| EFS-WF-AL-03-2020: Interview Process During a Federal or State Declared Natural Disaster or Emergency (Amended) | Administrative Letter | pdf | 97 KB | | administrative-letter | pdf |
| EFS-WF-AL-04-2020: Automatic Payment Process for Work First Benefit Cases | Administrative Letter | pdf | 30 KB | | administrative-letter | pdf |
| EFS-WF-AL-05-2020: Work First Cash Assistance Sanctions | Administrative Letter | pdf | 30 KB | | administrative-letter | pdf |
| EFS-WF-AL-05-2020: Work First Sanctions Related to Child Support or Work First Work Requirements | Administrative Letter | pdf | 64 KB | | administrative-letter | pdf |
| EFS-WF-AL-06-2020: Suspension of Claim Collections | Administrative Letter | pdf | 78 KB | | administrative-letter | pdf |
| EFS-WF-AL-07-2020: Temporary Suspension of Work First Cash Assistance Terminations | Administrative Letter | pdf | 51 KB | | administrative-letter | pdf |
| EFS-WF-AL-08-2020: Economic Impact Payment and Unemployment Compensation | Administrative Letter | pdf | 73 KB | | administrative-letter | pdf |
| EFS-WF-AL-09-2020: Qualified Professional in Substance Abuse Assessment/Treatment and Substance Use Testing Requirement (Amended) | Administrative Letter | pdf | 115 KB | | administrative-letter | pdf |
| EFS-WF-AL-10-2020: Work First Cash Assistance Sanctions (Amended) | Administrative Letter | pdf | 31 KB | | administrative-letter | pdf |
| EFS-WF-AL-10-2020: Attachment – Work First Sanctions Related to Child Support or Work First Work Requirements | Administrative Letter | pdf | 64 KB | | administrative-letter | pdf |
| EFS-WF-AL-11-2020: Temporary Suspension of Work First Cash Assistance Terminations (Amended) | Administrative Letter | pdf | 69 KB | | administrative-letter | pdf |
| EFS-WF-AL-11-2020: Attachment – COVID-19 DSS-8101 | Administrative Letter | pdf | 95 KB | | administrative-letter | pdf |
| EFS-WF-AL-12-2020: One-time Benefit Payment for Active Work First Cash Assistance Recipients | Administrative Letter | pdf | 32 KB | | administrative-letter | pdf |
| EFS-WF-AL-12-2020: Attachment – Work First One-Time Benefit Notice (English) | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| EFS-WF-AL-12-2020: Attachment – Work First One-Time Benefit Notice (Spanish) | Administrative Letter | pdf | 22 KB | | administrative-letter | pdf |
| EFS-WF-AL-13-2020: Suspension of Claim Collections and Fair Hearing Timeframes through July 31, 2020 | Administrative Letter | pdf | 84 KB | | administrative-letter | pdf |
| EFS-WF-AL-14-2020: Administrative Disqualification Hearing (ADH)Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness | Administrative Letter | pdf | 80 KB | | administrative-letter | pdf |
| EFS-WF-AL-15-2020: Automatic Payment Process for Work First Benefit Cases (Amended) | Administrative Letter | pdf | 32 KB | | administrative-letter | pdf |
| EFS-WF-AL-16-2020: Administrative Disqualification Hearing (ADH)Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness | Administrative Letter | pdf | 85 KB | | administrative-letter | pdf |
| EFS-WF-AL-17-2020: Administrative Disqualification Hearing (ADH)Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness – For Information | Administrative Letter | pdf | 92 KB | | administrative-letter | pdf |
| CN-10-2003: When keying hours into EPIS for October 2003, verify that hours are entered for five weeks. | Change Notice | pdf | 9 KB | | change-notice | pdf |
| CN-09-2003: This change gives instructions for assessing the eligibility of battered immigrants and removes instructions on deeming the income of sponsors. | Change Notice | pdf | 11 KB | | change-notice | pdf |
| CN-08-2003: Section 113 of the Work First Manual is deleted and instructions on determining incapacity are moved from Section 113 into Section 119. | Change Notice | pdf | 66 KB | | change-notice | pdf |
| CN-07-2003: The purpose of this change notice is to incorporate instructions for writing off claims for overpayments and to incorporate policy regarding the “O” Appeal Indicator for North Carolina Debt Setoff from DSS Administrative Letter 6-2002. | Change Notice | pdf | 67 KB | | change-notice | pdf |
| CN-06-2003: Specific requirements are listed to clarify which eligibility requirements of the Work First Family Assistance Program must be met for Benefit Diversion. | Change Notice | pdf | 70 KB | | change-notice | pdf |
| CN-05-2003: The federal poverty guidelines for this year have been received. This change notice provides the updated monthly amounts for 2003. | Change Notice | pdf | 12 KB | | change-notice | pdf |
| CN-04-2003: The purpose of this change notice is to delete all references to Automated Food Stamps (AFS). | Change Notice | pdf | 86 KB | | change-notice | pdf |
| CN-03-2003: The purpose of this change is to clarify existing Family Violence Policy to include more specific guidelines in the areas of training, notification, screening, waivers, and confidentiality. | Change Notice | pdf | 46 KB | | change-notice | pdf |
| CN-02-2003: This section adds new policy, criteria and instructions for reporting aliens who are residing in the U.S. unlawfully. | Change Notice | pdf | 12 KB | | change-notice | pdf |
| CN-01-2003: The purpose of this Change Notice is to revise the EPIS Reporting Calendar to reflect the weeks for Federal Fiscal Year 2003. | Change Notice | pdf | 12 KB | | change-notice | pdf |
| CN-14-2004: The Audit/Dast-10 (DSS-8218) has been modified to include a date and client identification number line. | Change Notice | pdf | 9 KB | | change-notice | pdf |
| CN-13-2004: The purpose of this change notice is to correct code “AJCD” which is used to decrease balance on a claim in EPICS. | Change Notice | pdf | 67 KB | | change-notice | pdf |
| CN-12-2004: An EPIS reporting calendar for September 2004 has been added to Figure 1 of Section 118. | Change Notice | pdf | 10 KB | | change-notice | pdf |
| CN-07-2004: Text is deleted from section II. | Change Notice | pdf | 12 KB | | change-notice | pdf |
| CN-06-2004: These changes are being implemented to conform to changes contained in the TANF State Plan approved by the General Assembly (P.L. 104-193) that was effective October 1, 2003. | Change Notice | pdf | 85 KB | | change-notice | pdf |
| CN-05-2004: North Carolina implemented a new state TANF Plan effective October 1, 2003. | Change Notice | pdf | 67 KB | | change-notice | pdf |
| CN-04-2004: Procedures are being added to Section 210 (Payment Procedures) of the Work First Manual | Change Notice | pdf | 10 KB | | change-notice | pdf |
| CN-03-2004: The most significant change is the addition, at I. B., of a list of required verifications and documentation. Part II is also revised to clarify that a face to face interview is required at least once every twelve months. | Change Notice | pdf | 66 KB | | change-notice | pdf |
| CN-02-2004: Work First Manual Section 102, Short-Term Services and Benefits, Figures 1 and 2, have been revised to update the chart that shows 200% of the Federal Poverty Guidelines. | Change Notice | pdf | 16 KB | | change-notice | pdf |
| CN-01-2004: This change is effective immediately and makes obsolete DSS Administrative Letter No. 06-2003 Economic Independence. | Change Notice | pdf | 10 KB | | change-notice | pdf |
| CN-04-2005: Work First Manual Section 118, including figures 2 and 10, were updated to reflect the new Workers Compensation Insurance Carrier, Granite State Company/AIG Group. | Change Notice | pdf | 73 KB | | change-notice | pdf |
| CN-03-2005: Based on recommendations made by the Office of Civil Rights (OCR), policy changes have been made on the appropriate use of social security numbers in sections 104, 110, and 111. | Change Notice | pdf | 81 KB | | change-notice | pdf |
| CN-02-2005: Changes made to this section reflect current policy regarding Workers Compensation for Work Experience participants. | Change Notice | pdf | 70 KB | | change-notice | pdf |
| CN-01-2005: Work First Manual Section 102, Short-Term Services and Benefits, Figures 1 and 2, have been revised to update the chart that shows 200% of the Federal Poverty Guidelines. | Change Notice | pdf | 14 KB | | change-notice | pdf |
| CN-08-2006: The attached policy manual revisions are intended to bring North Carolina’s Work First Program in compliance with federal law and rule. | Change Notice | pdf | 59 KB | | change-notice | pdf |
| CN-07-2006: Work First Manual Section 263Pt1 | Change Notice | pdf | 73 KB | | change-notice | pdf |
| CN-06-2006: The following manual sections have been changed: 102,104, 111, 130, 201, 202 and 206. | Change Notice | pdf | 98 KB | | change-notice | pdf |
| CN-05-2006: The purpose of this letter is to provide clarification on Child Support non-cooperation sanctions. | Change Notice | pdf | 69 KB | | change-notice | pdf |
| CN-04-2006: Federal law requires that the Temporary Assistance for Needy Families (TANF) program comply with the Americans with Disabilities Act (ADA). | Change Notice | pdf | 10 KB | | change-notice | pdf |
| CN-03-2006: Federal Poverty Guidelines updated monthly amounts for 2006 | Change Notice | pdf | 9 KB | | change-notice | pdf |
| CN-02-2006: The purpose of this letter is to clarify existing Work First policy on Citizenship and Immigrant rules. | Change Notice | pdf | 67 KB | | change-notice | pdf |
| CN-01-2006: The purpose of this letter is to provide guidelines on timely notices for Child Support non-cooperation sanctions. | Change Notice | pdf | 73 KB | | change-notice | pdf |
| CN-05-2007: The changes that are addressed in the attached section of the Work First Manual are to revise the resource policy, clarify and define motor vehicle, clarify the policy on deeming resources to an immigrant from a sponsor. | Change Notice | pdf | 57 KB | | change-notice | pdf |
| CN-04-2007: The changes that are addressed in the attached sections of the Work First Manual are to clarify that those applicants or recipients providing evidence of currently participating in a treatment program are not required during application or review, if appropriate, to be screened for substance abuse, to clarify that spouses of step relatives do not meet the kinship rule, and to incorporate the changes related to the Work Verification Plan as a result of the Deficit Reduction Act of 2005. | Change Notice | pdf | 49 KB | | change-notice | pdf |
| CN-03-2007: The section has also been reformatted to allow for a clearer presentation of policy. | Change Notice | pdf | 52 KB | | change-notice | pdf |
| CN-02-2007: The purpose of this Change Notice is to provide policy clarification and consistency. | Change Notice | pdf | 58 KB | | change-notice | pdf |
| CN-01-2007: The Federal Poverty Guidelines have been received for this year. Therefore, this change notice provides the updated monthly amounts for 2007. | Change Notice | pdf | 70 KB | | change-notice | pdf |
| CN-08-2008: The Federal Final Rule was published in February of 2008. This final rule implements the changes to the Temporary Assistance for Needy Families (TANF) required by the Deficit Reduction Act of 2005. | Change Notice | pdf | 54 KB | | change-notice | pdf |
| CN-07-2008: The changes to Work First Manual Section 114 were made to clarify current policy and to ensure policy consistency with Division of Medical Assistance Policy, when applicable. | Change Notice | pdf | 45 KB | | change-notice | pdf |
| CN-06-2008: The changes addressed in this notice are designed to provide clarification, correction and incorporate new policy into the Work First Policy Manual. | Change Notice | pdf | 69 KB | | change-notice | pdf |
| CN-05-2008: A new section has been added to the Work First Policy manual, Section 117. | Change Notice | pdf | 43 KB | | change-notice | pdf |
| CN-04-2008: Figures 1 and 2 have been revised to reflect the new 150 and 200 percent poverty guidelines. | Change Notice | pdf | 44 KB | | change-notice | pdf |
| CN-03-2008: The changes that are addressed in this notice are to provide further guidance regarding immigrant access as recommended by the Office of Civil Rights. | Change Notice | pdf | 45 KB | | change-notice | pdf |
| CN-01-2008: The changes that are addressed in the attached Section 103 of the Work First Manual are to clarify that workers are expected to monitor participants’ progress at least every 12 weeks. | Change Notice | pdf | 46 KB | | change-notice | pdf |
| CN-03-2009: The changes addressed in this notice are to provide clarification, language changes to ensure policy consistency and to streamline policy. | Change Notice | pdf | 61 KB | | change-notice | pdf |
| CN-02-2009: The changes that are addressed in this notice are to provide policy clarification, incorporate updated Federal guidance, and to address additional concerns cited by the Office of Civil Rights. | Change Notice | pdf | 72 KB | | change-notice | pdf |
| CN-01-2009: The changes addressed in this notice are designed to provide clarification, correction and incorporate new policy into the Work First Policy Manual. | Change Notice | pdf | 54 KB | | change-notice | pdf |
| CN-06-2010: The changes that are addressed in this notice involve Manual Section 104. Policy has been added to clarify the Job Quit Penalty at application. | Change Notice | pdf | 50 KB | | change-notice | pdf |
| CN-05-2010: The changes that are addressed in this notice involve Manual Sections 103, 110, 205, and 210. | Change Notice | pdf | 68 KB | | change-notice | pdf |
| CN-04-2010: The changes addressed in this notice are to provide policy clarifications. | Change Notice | pdf | 58 KB | | change-notice | pdf |
| CN-03-2010: The changes addressed in this notice are to provide clarification as well as language changes to ensure policy consistency. | Change Notice | pdf | 80 KB | | change-notice | pdf |
| CN-02-2010: The changes that are addressed in this notice are to reflect policy changes as it relates to the State Plan, provide clarifications, ensure language consistency and streamline the manual. | Change Notice | pdf | 74 KB | | change-notice | pdf |
| CN-01-2010: The changes addressed in this notice are to provide policy clarification and language changes to ensure policy consistency. | Change Notice | pdf | 51 KB | | change-notice | pdf |
| CN-05-2011: This change notice provides clarification and revision to Work First Manual section 003. | Change Notice | pdf | 48 KB | | change-notice | pdf |
| CN-04-2011: This change notice provides clarification and revision to Work First Manual section 203. | Change Notice | pdf | 46 KB | | change-notice | pdf |
| CN-03-2011: The policies addressed in the change notice are for Work First Manual sections 111, 118, 119 and 120. | Change Notice | pdf | 67 KB | | change-notice | pdf |
| CN-02-2011: The policies addressed in the change notice are for Work First Manual Sections 111 and 130. | Change Notice | pdf | 50 KB | | change-notice | pdf |
| CN-01-2011: The policy addressed in this notice is for Work First Manual Section 002. | Change Notice | pdf | 45 KB | | change-notice | pdf |
| CN-01-2015: This change notice provides information regarding the revisions to Manual Section 104B, Substance Use and Mental Health Initiative, to support the implementation of the mandated law. | Change Notice | pdf | 143 KB | | change-notice | pdf |
| CN-01-2016: Work First Manual Section 114, Income and Budgeting, is revised to remove duplicative income and budgeting policies now found in Section 4000 of the Integrated Eligibility Manual (IEM). | Change Notice | pdf | 131 KB | | change-notice | pdf |
| CN-03-2017: This Change Notice provides notification of revision to Work First Manual Section 118, Work Requirements and Services. | Change Notice | pdf | 151 KB | | change-notice | pdf |
| CN-02-2017: This Change Notice provides notification of revision to Work First Manual Section 104, The Application Interview and Section 130, Application Processing. The revision identifies substantive changes to both policy guidance and procedure. | Change Notice | pdf | 187 KB | | change-notice | pdf |
| CN-01-2017: The purpose of this Change Notice is to provide clarification and update to the policies contained in Work First Manual Section 111, Citizenship/Immigrant Requirement. | Change Notice | pdf | 135 KB | | change-notice | pdf |
| CN-02-2018: This Change Notice provides notification of revision to Work First Manual Section 104B, Substance Use/ Mental Health Initiative. | Change Notice | pdf | 169 KB | | change-notice | pdf |
| CN-01-2018: This Change Notice provides notification of revision to Work First Manual Section 205, Payment Rules and Benefit Issuance | Change Notice | pdf | 184 KB | | change-notice | pdf |
| CN-01-2019: This change notice provides clarification for Work First Manual Section 201, Reviews for Work First Family Assistance. | Change Notice | pdf | 60 KB | | change-notice | pdf |
| EFS-WF-CN-01-2020: The purpose of this change notice is to update Manual Section 102, Short-Term Services and Benefits. | Change Notice | pdf | 120 KB | | change-notice | pdf |
| EFS-WF-CN-01-2020: Attachment – Work First Section 102 | Change Notice | pdf | 186 KB | | change-notice | pdf |
| EFS-WF-CN-02-2020: The purpose of this change notice is to provide the United States Department of Health and Human Services (HHS) Poverty Guidelines for 2020. | Change Notice | pdf | 16 KB | | change-notice | pdf |
| EFS-WF-CN-02-2020: Attachment – Work First Section 102 | Change Notice | pdf | 213 KB | | change-notice | pdf |
| EFS-WF-CN-03-2020: The purpose of this change notice is to update and modify Manual Section 202, Changes in Situation by incorporating Administrative Letter 2-2013 and to include Manual Section 204, Change in County of Residence. | Change Notice | pdf | 18 KB | | change-notice | pdf |
| EFS-WF-CN-03-2020: Attachment – Work First Section 202 | Change Notice | pdf | 122 KB | | change-notice | pdf |
| EFS-WF-CN-04-2020: The purpose of this change notice is to address Work First Manual Section 112, Kinship and Living with Requirements. Program language was updated to provide clarification and incorporate current NC FAST terminology. | Change Notice | pdf | 17 KB | | change-notice | pdf |
| EFS-WF-CN-04-2020: Attachment – Work First Section 112 | Change Notice | pdf | 148 KB | | change-notice | pdf |
| EFS-WF-CN-01-2021: New Federal Poverty Limit (FPL) Guidelines | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EFS-WF-CN-01-2021: Attachment – Work First Section 102 | Change Notice | pdf | 215 KB | | change-notice | pdf |
| EFS-WF-CN-03-2021: Policy Update | Change Notice | pdf | 83 KB | | change-notice | pdf |
| EFS-WF-CN-03-2021: Attachment – WF Policy Section 001 | Change Notice | pdf | 138 KB | | change-notice | pdf |
| EFS-WF-CN-04-2021: Policy Update | Change Notice | pdf | 90 KB | | change-notice | pdf |
| EFS-WF-CN-04-2021: Attachment – WF Policy Section 119 | Change Notice | pdf | 160 KB | | change-notice | pdf |
| EFS-WF-CN-05-2021: Policy Update | Change Notice | pdf | 74 KB | | change-notice | pdf |
| EFS-WF-CN-05-2021: Attachment – WF Policy Section 108 | Change Notice | pdf | 123 KB | | change-notice | pdf |
| EFS-WF-CN-06-2021: Policy Update | Change Notice | pdf | 86 KB | | change-notice | pdf |
| EFS-WF-CN-06-2021: Attachment – WF Policy Section 104 | Change Notice | pdf | 273 KB | | change-notice | pdf |
| EFS-WF-CN-01-2022: Policy Update | Change Notice | pdf | 24 KB | | change-notice | pdf |
| EFS-WF-CN-01-2022: WF Policy Section 114 | Change Notice | pdf | 455 KB | | change-notice | pdf |
| EFS-WF-CN-02-2022: Policy Update | Change Notice | pdf | 12 KB | | change-notice | pdf |
| EFS-WF-CN-02-2022: Attachment 1 – WF Policy Section 102 | Change Notice | pdf | 189 KB | | change-notice | pdf |
| EFS-WF-CN-03-2022: Policy Update | Change Notice | pdf | 95 KB | | change-notice | pdf |
| EFS-WF-CN-03-2022: Attachment 1 – WF Policy Section 120 | Change Notice | pdf | 148 KB | | change-notice | pdf |
| EFS-WF-CN-04-2022: Policy Update | Change Notice | pdf | 13 KB | | change-notice | pdf |
| EFS-WF-CN-04-2022: Attachment 1 – WF Policy Section 118 | Change Notice | pdf | 380 KB | | change-notice | pdf |
| EFS-WF-CN-05-2022: Policy Update | Change Notice | pdf | 39 KB | | change-notice | pdf |
| EFS-WF-CN-05-2022: Attachment 1 – WF Policy Section 104 | Change Notice | pdf | 223 KB | | change-notice | pdf |
| EFS-WF-CN-01-2023: Policy Updates | Change Notice | pdf | 128 KB | | change-notice | pdf |
| EFS-WF-CN-01-2023: Attachment – WF Policy Section 117 | Change Notice | pdf | 311 KB | | change-notice | pdf |
| EFS-WF-CN-02-2023: Policy Updates | Change Notice | pdf | 122 KB | | change-notice | pdf |
| EFS-WF-CN-02-2023: Attachment – WF Policy Section 104A | Change Notice | pdf | 178 KB | | change-notice | pdf |
| EFS-WF-CN-03-2023: Policy Updates | Change Notice | pdf | 119 KB | | change-notice | pdf |
| EFS-WF-CN-03-2023: Attachment – WF Policy Section 117 | Change Notice | pdf | 310 KB | | change-notice | pdf |
| EFS-WF-CN-04-2023: Policy Updates | Change Notice | pdf | 80 KB | | change-notice | pdf |
| EFS-WF-CN-04-2023: Attachment – WF Policy Section 104 | Change Notice | pdf | 230 KB | | change-notice | pdf |
| EFS-WF-CN-05-2023: Policy Updates | Change Notice | pdf | 70 KB | | change-notice | pdf |
| EFS-WF-CN-05-2023: Attachment – WF Policy Section 263 Part I | Change Notice | pdf | 341 KB | | change-notice | pdf |
| EFS-WF-CN-05-2023: Policy Updates – WF Policy Section 263 Part II | Change Notice | pdf | 61 KB | | change-notice | pdf |
| EFS-WF-CN-05-2023: Policy Updates – WF Policy Section 263 Part III | Change Notice | pdf | 113 KB | | change-notice | pdf |
| EFS-WF-CN-01-2024: Policy Update | Change Notice | pdf | 77 KB | | change-notice | pdf |
| EFS-WF-CN-01-2024: Attachment – 104D – Family Violence Option | Change Notice | pdf | 175 KB | | change-notice | pdf |
| AL-02-2012: Federal Poverty Guidelines | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-01-2012: Job Quit Penalty | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-03-2012: Vocational Rehabilitation Referral Form | Administrative Letter | pdf | 19 KB | | administrative-letter | pdf |
| AL-04-2012: National Directory of New Hire Access Update | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-05-2012: Work Experience/Community Service Agreement | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-06-2012: Disability Tracking Screen | Administrative Letter | pdf | 28 KB | | administrative-letter | pdf |
| AL-07-2012: Lifeline/Link-Up Assistance Programs Changes | Administrative Letter | pdf | 25 KB | | administrative-letter | pdf |
| AL-08-2012: Social Security and Supplemental Security Income (SSI) Cost of Living Adjustment (COLA) Increase for 2013 | Administrative Letter | pdf | 19 KB | | administrative-letter | pdf |
| AL-09-2012: Eastern Band of Cherokee Indians Tribal TANF | Administrative Letter | pdf | 31 KB | | administrative-letter | pdf |
| 114 – Income And Budgeting | Manual | pdf | 453 KB | | manual | pdf |
| 117 – Ongoing Assessment And Services | Manual | pdf | 310 KB | | manual | pdf |
| EFS-WF-CN-04-2023: Attachment – WF Policy Section 114 | Change Notice | pdf | 453 KB | | change-notice | pdf |
| 104D – Family Violence Option | Manual | pdf | 175 KB | | manual | pdf |
| 104 – Cash Assistance Application Process And Procedures | Manual | pdf | 276 KB | | manual | pdf |
| EFS-WF-CN-02-2024: Policy Update | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EFS-WF-CN-02-2024: Attachment – 104-Cash Assistance Application Process and Procedures | Change Notice | pdf | 253 KB | | change-notice | pdf |
| EFS-WF-CN-03-2024: Policy Update | Change Notice | pdf | 28 KB | | change-notice | pdf |
| EFS-WF-CN-03-2024: Attachment – 140 -Automated Inquiry and Match Procedures | Change Notice | pdf | 268 KB | | change-notice | pdf |
| 140 – Automated Inquiry And Match Procedures | Manual | pdf | 268 KB | | manual | pdf |
| EFS-WF-CN-04-2024: Policy Update | Change Notice | pdf | 23 KB | | change-notice | pdf |
| EFS-WF-CN-04-2024: Attachment – 107 Minor Parent Rules | Change Notice | pdf | 112 KB | | change-notice | pdf |
| EFS-WF-CN-05-2024: Policy Update | Change Notice | pdf | 77 KB | | change-notice | pdf |
| EFS-WF-CN-05-2024: Attachment – WF207 Fraud and Intentional Program Violations | Change Notice | pdf | 225 KB | | change-notice | pdf |
| EFS-WF-CN-06-2024: Policy Update | Change Notice | pdf | 155 KB | | change-notice | pdf |
| EFS-WF-CN-06-2024: Attachment 2 – WF116 Child Support Services | Change Notice | pdf | 173 KB | | change-notice | pdf |
| EFS-WF-CN-06-2024: Attachment 1 – WF103 Personal Responsibility | Change Notice | pdf | 154 KB | | change-notice | pdf |
| EFS-WF-CN-07-2024: Policy Updated | Change Notice | pdf | 79 KB | | change-notice | pdf |
| EFS-WF-CN-07-2024: Attachment – WF120 Sanctions | Change Notice | pdf | 198 KB | | change-notice | pdf |
| 120 – Sanctions | Manual | pdf | 198 KB | | manual | pdf |
| 207 – Fraud And Intentional Program Violations | Manual | pdf | 207 KB | | manual | pdf |
| 107 – Minor Parent Rules | Manual | pdf | 107 KB | | manual | pdf |
| 103 – Personal Responsibility | Manual | pdf | 153 KB | | manual | pdf |
| WF-CN-01-2025: Attachment – 201 Cash Assistance Recertification Process and Procedures | Change Notice | pdf | 193 KB | | change-notice | pdf |
| WF-CN-01-2025: Policy Update | Change Notice | pdf | 82 KB | | change-notice | pdf |
| WF-CN-02-2025: Policy Update | Change Notice | pdf | 75 KB | | change-notice | pdf |
| WF-CN-02-2025: Attachment – 116 Child Support Services | Change Notice | pdf | 191 KB | | change-notice | pdf |
| 116 – Child Support Services | Manual | pdf | 191 KB | | manual | pdf |
| 201 – Cash Assistance Recertification Process and Procedures | Manual | pdf | 165 KB | | manual | pdf |
